Get in Touch with RYD
Email us your support queries at support@rydtaxi.app
support@rydtaxi.app
Floor 20, Oberoi Commerz II, Goregaon, Mumbai - 63
Office
Frequently Asked Questions
Find answers to common questions about using the RYD Sharing App.
How do I book a ride?
To book a ride, simply open the RYD Sharing App, enter your destination, choose your preferred vehicle, and confirm your booking. A driver will be assigned to you shortly.
What payment methods are accepted?
We accept various payment methods including credit/debit cards and digital wallets. All payments are processed securely through the app.
How can I track my ride?
You can track your ride in real-time using the RYD Sharing App. Once your ride is confirmed, you will see the driver’s location and estimated arrival time on the map.
What if I need to cancel my ride?
You can cancel your ride through the app before the driver arrives. Please refer to our cancellation policy for any applicable fees.
Is my personal information safe?
Yes, we take your privacy seriously. All personal information is encrypted and securely stored. Please review our privacy policy for more details.
How do I contact customer support?
If you need assistance, you can contact our customer support team through the app or by visiting our support page on the website.