RYD TAXI PRIVACY POLICY

Last Updated: April 1, 2025

INTRODUCTION

RYD Taxi (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications and related services (collectively, the “Services”).

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

INFORMATION WE COLLECT

Personal Identification Information

We may collect personal identification information from users in various ways, including, but not limited to:

For Riders:

  • Name
  • Email address
  • Phone number
  • Billing information
  • Location data
  • Pickup and drop-off addresses
  • Trip history

For Drivers:

  • Name
  • Email address
  • Phone number
  • Vehicle information
  • Driver’s license and other identification documents
  • Bank account information (for payments)
  • Location data
  • Trip history
  • Performance metrics

Non-Personal Identification Information

We may collect non-personal identification information about users whenever they interact with our Services. This may include:

  • Browser type
  • Device type
  • Operating system
  • IP address
  • App usage data
  • Technical information about users’ means of connection to our Services

Location Information

Our Services require real-time location information to function properly. We collect location data:

  • When the app is open and in use
  • When the app is running in the background (for drivers during active sessions)
  • For route optimization and delivery tracking purposes

HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Process transactions and send related information
  • Verify identity and eligibility of drivers
  • Connect riders with appropriate vehicles
  • Optimize delivery routes and calculate fees
  • Send confirmations, receipts, and status updates
  • Provide customer support
  • Send service-related notices and promotional messages (if opted in)
  • Monitor and analyze usage patterns and trends
  • Enhance security and detect fraudulent activity
  • Comply with legal obligations

DATA SECURITY

We implement appropriate technical and organizational measures to maintain the safety of your personal information, including:

  • Regular security scans for vulnerabilities
  • Malware scanning
  • Secure networks with limited authorized access
  • Encryption of sensitive data
  • Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your experience on our platform:

  • Session cookies to improve user experience
  • Persistent cookies to remember your preferences
  • Analytics cookies to understand how you use our Services

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

THIRD-PARTY DISCLOSURE

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except as described in this Privacy Policy. This does not include trusted third parties who assist us in operating our Services, conducting our business, or servicing you, provided that these parties agree to keep this information confidential.

We may disclose your information:

  • To our service providers and partners who perform services on our behalf
  • To comply with legal obligations
  • To protect and defend our rights and property
  • With your consent

INTERNATIONAL DATA TRANSFERS

Our operations are primarily based in India. If you are accessing our Services from outside India, please be aware that your information may be transferred to, stored, and processed in India or other countries where our servers are located. By using our Services, you consent to the transfer of your information to countries which may have different data protection rules than your country.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law, such as tax, accounting, or other legal requirements.

YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your information
  • Objection to processing
  • Data portability
  • Withdrawal of consent

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or change this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.

PAYMENT AND BILLING

  • We accept payments through secure payment gateways including Visa and MasterCard in INR, AED and USD.
  • Payment confirmations will be sent within 24 hours.
  • Billing information is encrypted and stored securely.

CANCELLATION AND REFUND POLICY

  • Customers can cancel orders within 24 hours of booking.
  • Cancellation fees may apply based on the timing of the cancellation.
  • Refunds will be processed to the original payment method and may take up to 45 days to process.

CONTACT US

If you have any questions or concerns about this Privacy Policy, please contact us at:

RYD Taxi App
(c/o Sharad Technologies Pvt Ltd)
C-9, Panchwati Colony
Ratanada, Jodhpur
Rajasthan, India – 342001

Email: vm@rydtaxi.app
Phone: +91 9545530132

By using our Apps and Services, you consent to this Privacy Policy.